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Microsoft Lizenzprogramm Select Plus Academic (EDU) - System Center Service Manager Client Management Lizenz

Microsoft Lizenzprogramm Select Plus Academic (EDU) - System Center Service Manager Client Management Lizenz

Produktinformationen

Verbessert Ihre Produktivit&aaml;t, reduziert Kosten und verrringert Beschlußzeiten
Umfassende Service-Desk-Funktionalitäten und zentraler Integrationspunkt für alle Servicemanagement-Workflows

Beschreibung:

System Center Service Manager 2010

System Center Service Manager 2010 stellt umfassende Service-Desk-Funktionalitäten bereit und dient als zentraler Integrationspunkt für alle Servicemanagement-Workflows Ihrer System Center-Produkte.

Ausführlichere Informationen zu diesem Produkt sind zur Zeit leider nur in englischer Sprache vorhanden.

System Center Service Manager 2010

System Center Service Manager 2010 delivers an integrated platform for automating and adapting IT Service Management best practices to your organization's requirements.
Service Manager can help your organization to increase productivity, reduce costs, improve resolution times, and meet compliance standards. Its built-in processes are based on industry best practices such as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL).
Included in Service Manager are the core process management packs for incident and problem resolution, change control, and configuration and knowledge management. In addition, our partner Provance will deliver a process management pack for IT asset management.
Through its configuration management database (CMDB) and process integration, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services.


Features

  • User-centric support It can improve user productivity and satisfaction while reducing support costs with its Self-Service Portal.
  • Datacenter management efficiency With its CMDB and management packs, it helps reduce downtime and improve the reliability of IT services running within your datacenter.
  • Business alignment It helps the organization align to business goals and adapt to new requirements through asset management, compliance and risk management, and automated reporting and analysis.

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